Introduction

• Over the past 25 years the outsourcing industry has grown from nothing to a multi-trillion US dollar business worldwide
• ISO 37500:2014 Outsourcing Management System was developed by experts from both industry and standardisation. For those who have already made the decision to outsource, focusing on the common processes and best practices for success and putting governance at the heart of the standard
• Around the globe, outsourcing is increasingly an opportunity to add value, tap into a resource base and/or mitigate risk. This International Standard aims to provide general guidance for outsourcing for any organization in any sector. It provides a vocabulary for outsourcing practitioners across all industry sectors. It includes typical outsourcing concepts to improve the understanding of all stakeholders, by providing a set of practices that can be used to manage the outsourcing life cycle
• ISO 37500:2014 Certified Outsourcing Manager training enables you to gain a thorough understanding of the core principles of outsourcing based on ISO 37500. During this training course, you will also acquire the necessary knowledge to support an organization in designing and deploying an outsourcing strategy and support an organization during the transition, operation, monitoring and evaluation of outsourcing activities
• By holding a Certified Outsourcing Manager Certification you will be able to demonstrate that you have the practical knowledge and professional capabilities to manage outsourcing activities and align with ESG principles

Why should you attend?

Outsourcing Manager training enables you to gain a thorough understanding of the core principles of outsourcing based on ISO 37500. During this training course, you will also acquire the necessary knowledge to support an organization in defining the outsourcing actors and their roles in outsourcing lifecycle and governance.

After understanding all the necessary concepts of Outsourcing, you can sit for the exam and apply for a “PECB Certified Outsourcing Manager” credential. By holding a PECB Outsourcing Manager Certificate, you will be able to demonstrate that you have the practical knowledge and professional capabilities to manage outsourcing activities.

Who should attend?

• Managers or consultants seeking to prepare and support an organization in outsourcing their activities
• Stakeholders engaged in outsourcing arrangements based on ISO 37500
• Individuals responsible for outsourcing within an organization
• Expert advisors in outsourcing
• Individuals involved in outsourcing tasks

Course Agenda – 3 days

Day 1 – Fundamental Outsourcing Principles and Outsourcing Governance

• Course objective and structure
• Framework and standards
• Principles of outsourcing
• Outsourcing lifecycle explained
• Outsourcing governance
• Audit
• Outsourcing strategy analysis

Day 2 – The procurement lifecycle from requirements to supplier selection

• Risk management
• Business case for outsourcing
• Initiating the project
• Initiation and selection
• Transition

Day 3 – The procurement lifecycle from monitoring to closure and Certification Exam

• Deployment
• Delivering value
• Exit, termination, migration
• Competence and evaluation of outsourcing managers
• Closing the training

Learning objectives

• Understand the components and operations of an Outsourcing Framework based on the principles of ISO 37500
• Gain a comprehensive understanding of the complete procurement lifecycle involved in Outsourcing Management
• Master the concepts, approaches, standards, methods and techniques used to effectively manage an outsourcing project, transition and supplier(s) throughout the procurement lifecycle
• Be able to Interpret the recommendations of ISO 37500 in the specific context of an organization
• Develop the expertise to support an organization to effectively plan, implement, manage, monitor and maintain an Outsourcing Framework
• Master the expertise to advise an organization on outsourcing and supplier management best practices

Examination – Duration 2 hours

The “PECB Certified Outsourcing Manager” exam fully meets the requirements of the PECB Examination and Certification Programme (ECP). The exam covers the following competency domains:

• Domain 1 – Fundamental principles and concepts in Outsourcing Management
• Domain 2 – Outsourcing best practices based on industry standards
• Domain 3 – Designing and developing an outsourcing governance framework
• Domain 4 – Procurement lifecycle for Outsourcing (initiation to termination)

Program Leader

T RAJAGOPAL

MBA (Strategic Marketing) (Hull), Grad Dip PS (CIPS-UK), Dip Mktg. (CIM-UK), GDMM (SIM-Spore)

T RAJAGOPAL spent many years as a Corporate Senior Management Staff with Singapore Technologies Group for over 16 years in the late seventies and early nineties leading and stewarding Global Supply Chain Management operations. He was also the then Deputy Chairman of the Group Materials Buying Group for Singapore Technologies Group. Later wanting to share such wealth of knowledge he complemented that corporate vast exposure with over 8 years of academic stint. He developed and led a Global Supply Chain Management Module teaching and leading final year Polytechnic Students for this critical module.
He has taught and led many Supply Chain and related programs including Certification Programs regionally in the eighties for the Certified Purchasing Manager (USA) in Kuala Lumpur and Jakarta apart from Singapore. He is the developer and owner of two Intellectual Property rights covering two important sustainability issues on revving up the ground and in reducing waste through the application of digital information and demand forecasting.

He served as the Singapore Roundtable President of the Global Council of Supply Chain Management Professionals (www.cscmp.org) for two terms from 1999 to 2004. In 2004 the first International Conference outside USA was held in Singapore where he was joint Chairman. The theme then was ` ASIA…where the Supply Chain begins’. He has also presented a paper in 1997 for the USA Institute of Supply Management (www.ism.ws) on the topic “Sourcing in South East Asia – A win-win Strategy’ attended by leading US MNCs Senior Procurement Managers.

It is his fervent desire to see more and more local and regional businesses to adopt and align their processes using ISO standards as an important alignment. He will be leading the ISO Programs on Sustainable Procurement and Outsourcing Management. His team members in their respective fields will focus on other areas and share their specific vast and varied domain experience to facilitate the integration of theory into practice.

Fee:

• Package Fee includes:
• Complete Course Materials
• Experienced Trainer and Leader
• Four Days Plus International Certification on Day 5
• International Exams Fee
• Issue of Certification (inclusive of ISO accreditation)
• Full Fee: USD $2,000 per participant
• Skills Future Grants in process